Transforming Emergency Response with e911.ph Web Based Call Handling System
- opisph
- Jul 12
- 4 min read
Overview:
The emergency contact center plays a crucial role in any community, particularly for our Local Government Units, in fostering peace, order, public safety, and security for its residents. Providing timely services to citizens is often challenging due to various issues related to access, security, and location. Since timing is critical in every emergency call, it is essential to implement new technology to overcome these challenges.
SysNet has recently created a user-friendly web-based emergency contact and responder system named e911.ph, offering a comprehensive emergency call handling and responder solution suitable for all sizes of LGUs in the Philippines. Provided that a city or community has reliable data connectivity, all connected mobile devices within their jurisdiction can register and utilize this innovative technology for swift emergency call assistance and response.
How does e911.ph addresses these three (3) challenges?
Access - e911.ph utilizes the web and internet to send emergency messages from callers. e911.ph employs URL links and QR codes to initiate calls, reducing call setup time. There's no need to remember various numbers for different emergency services. As most devices are now data-connected rather than voice-connected, e911.ph can assist more data-connected individuals during emergencies.
Security - e911.ph requires first-time user registration to verify each caller. It uses OTP for mobile number identity verification and can capture photos or ID images to confirm caller registration, reducing prank calls and enhancing system efficiency.
Location - e911.ph uses Geo Location from mobile devices for each emergency call. By sending Geo Location data, it streamlines data collection, improves dispatch efficiency, and allows dispatchers to concentrate on the necessary emergency details for quick response and appropriate responder deployment.
One unique feature of e911.ph is its ability to receive calls via QR code scans and URL links from mobile devices. Any mobile device that can read QR codes can connect to local community emergency hotlines without dialing or remembering contact numbers. Each QR code scan activates the mobile device's web calling service with location services. It opens the e911.ph link and uses device location and registration data to identify the caller without relying on telephone network location information. Additionally, as a subscription service, e911.ph operates on cloud-based computing, eliminating the need to connect to telephone or mobile voice networks. All voice calls are transmitted via data connections, which can be from any local ISP, satellite data provider, or wireless data provider.
e911.ph can be set up swiftly without new hardware, using existing computers or mobile devices as Answering and Responder agent terminals. As long as the current hardware has speakers, microphones, and internet access, e911.ph can utilize these resources as initial hardware for its emergency responder system.
e911.ph is future-proof and can integrate with, and enhance, the national 911 emergency system. Custom APIs can be integrated to support third-party IP voice integration, messaging integration, telco location service integration, POC integration, and other third-party integrations for future applications.
Other features of e911.ph:
24-hour photo, text, and video transmission of emergencies to the Command Center
Push to Record option for sending emergency voice recordings urgently
Beacon sending option for tracking mobile callers during emergencies
Built-in Answering Agent with incoming voice call queueing, agent performance monitoring, emergency dispatching/broadcasting, caller mapping, caller info display, responder tracking, reporting, dashboard, and outbound voice
Built-in Responder Agent with dashboard, emergency detail display, agent KPI monitoring, caller mapping and routing, SPOT reporting/ticket closing, and ticket cancellation option
Caller registration for first-time users
URL calling or QR code scan to call
Auto answering with call queueing
Auto voice call recording
Terminal and devices compatible with e911.ph
e911.ph supports any existing hardware or computer with internet connectivity, internet browsing capabilities, and microphone/speaker options for Answering and Responder terminals, as well as citizens' mobile devices. LGUs can quickly establish a minimum viable emergency service without significant capital investment by utilizing existing hardware resources. Later, LGUs can upgrade and add new hardware using their existing licenses. Below are the specifications for devices that can be used with the e911.ph emergency and responder system.
1. Answering Agent Terminal requirements
- Min. Dual Core Android Tablet, Laptop, or Desktop PC
- Android, Microsoft, or Mac OS operating system
- With Chrome or Safari browser
- With microphone and headset audio
- With internet connection (at least 5MBPS)
- Disk with at least 256 GB ROM and 14GB RAM
- WiFi or LAN Ethernet
2. Responder Terminal requirement
- Min. Dual Core Android Tablet (ruggedized casing preferred) or any mobile device
- Android, Microsoft, or Mac OS operating system
- With Chrome or Safari browser
- With microphone and headset audio
- With internet connection (at least 5MBPS)
- Disk with at least 256 GB ROM and 14GB RAM
- WiFi or LAN Ethernet
- With SIM and mobile data connectivity
3. Caller or Citizen device Access terminal requirements
- Any latest mobile device with mobile data connectivity
- Android or iOS operating system
- WiFi, LTE, and/or 5G ready
- With Chrome or Safari browser
- GPS enabled
Pricing
e911.ph is a subscription service that doesn't require significant CAPEX for setup. Pricing is based on the target citizen volume, number of answering agents, and number of responder agents. e911.ph has no minimum order. Please contact SYSNET at 8811-1530 or reach us via web by clicking this link -> callna.me/system
Delivery
If the LGU customer has existing hardware for Answering and Responder agents, with available internet bandwidth at the Command Center, setup, testing, training, and launch can be completed in less than 30 days.
After Sales Support Services
SysNet will provide support services for all delivered licenses and hardware. Remote and online training for Answering and Responder agents is available, as well as on-site training. The typical warranty for all hardware is 12 months.
Future Enhancements
Future enhancements can be added to the e911.ph service to support other LGU community services, such as:
Crowd management for distributing relief goods and community benefits
Hyperlocal skills database and matching
Support for various notifications and alerts with filtering based on location, gender, age, etc.
Product Demo:
SysNet offers a limited demo account and online training for interested LGUs to test the No Number Calling e911.ph emergency service. This is on a first-come, first-served basis. Please contact SysNet by clicking this link -> callna.me/sysnet for your demo. You can also email SysNet for your demo request at sales@sysnetph.com.
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