What is URL Trunk?

by: Joel Z. Sapul

URL Trunk is a term first coined and used by SysNet Integrators, Inc., based in the Philippines, who invented the eHotline inbound call service, using trunks from URL calls instead of traditional legacy copper or SIP trunks to connect WebRTC calls to destination devices. It's similar to SIP trunk except that the trunk of calls are coming from new call channels created by the URL name going to a telephone system or telephone devices. URL name calling was patented using the unique URL name pairing to SIP phone name, mobile & fixed phone number, or SIP app phone that allows toll-free inbound calls without using a mobile traditional PSTN or CMTS number.

Normally, for an inbound voice call to connect to a destination telephone device or telephone switch, one must need a PSTN telephone number to receive incoming calls. With your custom URL name, one can launch the URL from any social media or text-based source and launch the web calling page on your browser. No need for PBX, ACD, and trunk lines. All are being done by eHotline cloud. This URL trunk is a game changer in telephony service. The advantage of this URL trunk is that you don't need to purchase physical trunks to build a small or big call center. You only need to set up your URL trunk instances on the fly from eHotline.ph and immediately build your inbound voice traffic capacity without waiting for physical cable or SIP trunks to be installed to your premise. This is like a virtual 1-800 trunk on the web using a URL name as your URL trunk.

In the Philippines, landline service penetration is 3.9%, while mobile data penetration is about 73%. With over 100 million mobile users in the Philippines, most people have data loads than voice call loads. In effect, nobody is using traditional voice calling anymore due to cost and very slow call set-up experience. With eHotline, you can get more people to engage with your call center from the URL trunk since voice calls are pure data calls.

Also, since URL names are universal texts that can be posted to various social media feeds, the same URL name can also be posted to any online doc file, email that can launch the Call page and make a call.

To know more information about this game-changer URL trunk and how it can increase your call center's engagement, please contact SysNet at this URL link: https://callna.me/sysnet